HOW TO GET SUPPORT

Contact Us 012 940 0683
Download Remote Access App
Gice us the App ID and Password

If you still have problems, please let us know, by sending an email to support [ @ ] vpnt.co.za . Thank you!

SUPPORT HOURS

Mon-Fri 8:00AM - 17:00PM
Sat - Offline
Sundays - Offline

Terms & Conditions

TERMS & CONDITIONS

Labour Rate

 

Rate per hour (in bundle)

Rate (out of bundle)

AD Hoc Call out

R 600

-

8-10 hour bundle*

R 400

R 425

11-20 hour bundle*

R 375

R 400

21-40 hour bundle*

R 350

R 375

> 40 hour bundle*

R 325

R 350

 

1. Bundles rate subject to signing a SLA agreement

2. All on-site visits subject to a minimum bill of 1 hour, thereafter billed in 30 min increments

3. Remote support billed same as normal rate in 15 min increments

4. Office hours 8h00-17h00 Mon-Fri, not including public holidays

5. After hours support is only available to SLA Clients and billed double

6. All rates quotes exclude VAT and Terms COD

7. VPNT reserves the right to change prices on 30 days’ notice

8. VPNT reserves the right to suspend access to service for user's for non-payment

9. VPNT reserve the right to charge interest on overdue accounts

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