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Voice over IP

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To say that the VoIP revolution has improved and expanded the functionality of corporate communications in the past decade is quite an understatement. However, along with the incredibly positive impact of VoIP, it has created many challenges in the resulting hybrid environment of PSTN (traditional) telephony and VoIP.

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Our 30-day contract is testament to our focus on excellent customer service. It is entirely in our interest to keep you happy and not to lock you in a contract with complex exit clauses. You are free to leave whenever you want. Being customer centric is therefore our first priority and makes up the heart of our operation. We understand that we exist because of our clients; our livelihood is our customers. We cater for any size business, whether you are a startup or an already established business we also cater for Call Centers.

We offer a true cloud PBX platform with all the associated and expected flexibility and scalability. You can opt to include as much (or as little) integration as your business requires and this can be altered at any time as your business grows or condenses.

You will only pay for what you need and use. Cloud is 100% flexible. You can have as many extensions as you need and change this whenever you want. This system results in a far more efficient use of your financial resources by being infinitely scalable and accommodating.

 You have the ability to customize your PBX so that it fits your business. The following list, is a full list of features that is available on the Telephone Management system, depending on your needs and business it will determine what extension packages will suit you best.

  •  Data retention
  • Cost reporting and tracking

  • FreeiInter-branch calls

  • Devicer registrations

  • Monthly billing options

  • Virtual conference rooms

  • Global contacts

  • Compliant call recording

  • Mobile softphone application

  • Basic and advanced queue participation

  • Call recording

  • Advanced agent wallboard

  • Agent analytics

  • Pause code

  • Dialer participation

  • Scripting

  • Dialing restrictions
  • Manager access: Includes: Scheduled Reports, team management, elevated access
  • Extension permission management

  • Automatic call distribution

  • Reception softphone desktop application

  • Pin protection and pin dialing

  • Budgeting

  • Browser phone

  • Basic analytics

  • Whisper, spy, barge

  • Agent browser application

  • Agent workspace

  • Call dispositioning

  • CRM tagging

  • Outbound campaign builder

  • Real time integration framework (Webhooks)

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Express Extension R65 Call Rates (79/34)

This extension is a basic extension and will primarily be used for a back office extension.

You are able to make calls and receive calls. You have access to belong to a hunt list as well as IVR menu. Express extensions have the ability to forward calls as well as the ability to join conference calls.

You are able to make calls and receive calls. You have access to belong to a hunt list as well as IVR menu. Enterprise Extension has the ability to forward calls as well as the ability to join conference calls.

 Express Extension features you will have access to:

Std 6 Month retention on CDR's

Retention means the time we will keep the Call Detail Records as well as Call Recordings. Additional retention can be purchased

IVR and Huntlists

Access to Interactive Voice Response as well as Huntlists are included on an Express extension.

Voicemail

Access to voicemail-to-email

1 x Registration

One device per extension

Virtual conference rooms

Ability to participate in virtual conference rooms

Custom Music on Hold

Import your own Custom Music on Hold or Advertising on Hold.

Free interbranch extension calling

Free calling to any other extension that is connected to your PBX even if its not in the same location.

Call forward and call transfer ( 2 Channels)

The ability to set your extension to call forward as well as have the ability to transfer a call.

Dialing Restrictions

The ability to create Blacklists, Whitelists as well as select countries you want to be able to contact or block

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Enterprise Extension R85 Rates (69/34) 

Call Buster Extension R195 (special call rates 29/29)

Enterprise extension has additional features that are beneficial and critical when you have a receptionist that answers your calls, or have a set department structure that require Queues to answer and handle your call flow.

You are able to make calls and receive calls. You have access to belong to a hunt list as well as an IVR menu. Enterprise Extensions have the ability to forward calls as well as the ability to join conference calls.

You have additional features like 3 way call channel’s that allow for conferencing on a device level as well as additional registrations that allow you to have the same extension on 3 different devices.

You have access to download and use the smartphone app for R10 a month as well as using our free the browser phone application. Enterprise Extensions have access to pin protection as well as setting budgets.

Enterprise Extensions have the ability to participate in basic queues, This means that you will have an overview on all the calls that come into your set department queues as well as see how the calls are answered with basic analytics .

 All CDR’s will be kept for 6 months and then deleted, you do however have the ability to extend the retention at an additional cost per extension.

Quality and Training features like Whisper, Spy and Barge are available. Enterprise Extensions come standard with extension permission management, extremely valuable if you want to hand over control to specific managers or team leaders.

Enterprise Extensions have the ability to add Call Recording as an add-on to the extension @ R15 per month.

Retention means the time VPNT will keep the Call Detail Records as well as Call Recordings. Additional retention can be purchased. 

Enterprise Extension features you will have access to:

Std 6 Month retention on CDR's

Retention means the time we will keep the Call Detail Records as well as Call Recordings. Additional retention can be purchased

IVR and Huntlists

Access to Interactive Voice Response as well as Huntlists are included.

Basic TMS

Enterprise Extensions are able to view basic TMS( Telephone Management System). This means that you will not have access to calling queues and analytics.

Voicemail

You will have access to voicemail-to-email

Call Forwarding

You will have access to call forwarding

3 x Call Channel's

This makes it possible to do attended transfers as well as put calls on hold so that you can direct them to the appropriate department or person. Allowing for blind and attended transfers.

2 Additional Registrations

This allows you to have your extension on two additional devices (smartphone app or browser app as well as your primary deskphone. (Please note additional registrations can not handle queue calls unless you change it to the primary registration).

Extension Permission Management

This will allow the extension to be managed by a Team Leader or Manager and they can then ultimately decide what features are available for the user. Manager/Teamleader login @R100

Mobile Phone App

Free download, This App is available on the App store as well as the Play store. App participation @ R10 per user.

Browser Phone App

This is a browser phone

Pin Protection and Pin Dialing

Users will have the ability to use a pin to protect their extension from abuse as well as use the pin to dial out.

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Whisper, Spy & Barge

This will allow users to Whisper, Spy & Barge either via a feature code or via the TMS.

Budgeting

This allows for a budget to be set on the extension per day , week or month.

Basic Queue Participation

This allows the ext to participate in a queue

Basic Analytics

This allows basic analytics to be captured on the extension for reporting

Virtual conference rooms

You will be able to join the virtual conference room in the cloud.

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SuperAgent R295

This extension has all the same features as a basic extension, but has additional features that are beneficial and critical when you are running an inbound or outbound call center without a dialer.

Call recording as well as 5 year retention comes standard with the Super Agent extension. Customers still have the ability to request for additional retention.

This extension will be used when you need to work out productivity (Workforce Management) of your agents as well as give them the ability to disposition any and all calls, giving you access to top of the range reporting. Customers can now get automated reports on an hourly, daily, weekly or monthly basis.

 Super agents will have to log into Agent Workspace (browser-based) This means that you can have agents working remotely and still report on every call.

All Agent extensions have the ability to gain access to our real time integration framework (Webhooks)

This makes it possible to integrate with CRM systems that allow for API integration.

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Enterprise Extension features you will have access to:

IVR and Huntlists

Access to Interactive Voice Response as well as Huntlists are included on a Super Agent extension.

Std 5 Years retention on CDR's, Analytics and Call recording

Retention means the time we will keep the Call Detail Records as well as Call Recording and Analytics. Additional retention can be purchased

Agent Workspace

Agent will have the ability to use an embedded phone that can be restricted by the Team Leader or Manager to allow or disallow features. Agent Workspace is extremely valuable when you start looking at time and attendance, agent analytics and just the overall health and productivity of your call center or team.

2 x Call Channel (defaulted to 1 channel)

Agents will have the ability to use up to 2 channels should that feature be allowed. It will be set on default to 1 channel. This means that agents will not be able to do an attended transfer unless you request us to allow 2 channels.

Extension Permission management

This will allow the extension to be managed by a Team Leader or Manager and they can then ultimately decide what features are available for the Agent as well as what is allowed.

Examples are auto-answer, can mute or can't mute a call, can put a caller on hold or not, can transfer a call, must use the external client or can use webrtc, How long ring time is and dialing restrictions… Manager/Team Leader log in @R100

Call Recording

Agent has call recording included at no cost

Advanced Queue Participation

This allows the agent to form part of queues, by being part of the queues you have access to analytics and detailed reporting.

Agent Analytics

This gives the Manager or Team Leader the ability to pull detailed reports on Agent stats.

Real Time Integration framework

This allows the extension to integrate with other systems. (Webhooks)

CRM Contacts

Contacts can have personal and business information. Multiple contacts can be linked to a single company.

Scripting

If you are running a campaign and want to ensure that the introduction messaging is perfect then scripting is a great way to train and ensure that agents maintain a high standard of clear communication with customers.

Dispositions

The platform gives you the ability to disposition every inbound and outbound call, providing you with unique and in-depth insights into campaigns and customer experiences.

Wallboard participation

When you run Agent Analytics you appear in Real-time Agents.

 

Business Phone Features Summary        
         
Features Price Express Enterprise Call Buster
PBX Extension (Includes 6 month data retention)   R65.00 R85.00 R185.00
6 months data retention   Included Included Included
Cost Reporting   Included Included Included
1 - Unlimited Number of Extensions   Included Included Included
Free Interbranch Calls   Included Included Included
1 Device Registration   Included Included Included
Conference Rooms   Included Included Included
Global Contacts   Included Included Included
Basic Queue Participation + Basic Analytics   Not Available Included Included
Extension Permission management   Not Available Included Included
Pin Protection and Pin Dialing R5,00 Optional Included Included
Browser Phone (Please note express is only 1 registration) R5,00 Optional Included Included
Agent Manager softphone desktop application R5,00 Optional Included Included
Whisper, Spy & Barge (defined by destination not source) R10,00 Optional Included Included
Additional Registrations (per registration) R10,00 Optional Included Included
Mobile Softphone App R10,00 Optional Optional Optional
Call Recording (Includes 6 months retention standard) R15,00 Optional Optional Optional
ViBE License R25.00 Optional Optional Optional
Manager Access R100.00 Optional Optional Optional
1 Year retention (per extension per month) R5,00 Optional Optional Optional
2 Years Retention (per extension per month) R10,00 Optional Optional Optional
3 Years Retention (per extension per month) R15,00 Optional Optional Optional
4 Years Retention (per extension per month) R20,00 Optional Optional Optional
5 Years Retention (per extension per month) R25,00 Optional Optional Optional
Call Rate   0.79/0.34 0.69/0.34 0.29/029

 

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