Voice Over IP
Voice Over IP Solutions & Services
To say that the VoIP revolution has improved and expanded the functionality of corporate communications in the past decade is quite an understatement. However, along with the incredibly positive impact of VoIP, it has created many challenges in the resulting hybrid environment of PSTN (traditional) telephony and VoIP.
Voice over IP
We offer a true cloud PBX platform with all the associated and expected flexibility and scalability. You can opt to include as much (or as little) integration as your business requires and this can be altered at any time as your business grows or condenses.
- You will only pay for what you need and use.
- Cloud is 100% flexible.
- You can have as many extensions as you need and change this whenever you want.
- More efficient use of your financial resources.
- Infinitely scalable and accommodating.
- You have the ability to customize your PBX so that it fits your business and needs.
Hosted PABX
Everyone can benefit from the full call management featured system that is usually found in expensive premise-based PBX systems.
- Low cost calling with pure per-second billing:
- Free inter-branch calling.
- Local Fixed Line Number Portability (LNP).
- Keep your existing phone number by porting it from your current fixed-line provider.
- No long term contracts, all accounts are based on a 30 day notice period.
- Quick setup and configuration: within 48hrs from paying your setup fees and the first month of rental.
Introduction
At VPNT, we don’t subscribe to the sub-standard service levels that are expected in South Africa. We understand the dynamic: YOU PAY US for good service. If this is not provided, you will go somewhere else. We realise that without our clients we are nothing.
Voice Over IP Solutions
Our 30-day contract is a testament to our focus on excellent customer service. It is entirely in our interest to keep you happy and not to lock you in a contract with complex exit clauses. You are free to leave whenever you want. Being customer-centric is therefore our priority and makes up the heart of our operation. We understand that we exist because of our clients; our livelihood is our customers. We cater for any size business, whether you are a startup or an already established business we also cater for Call Centers.
We offer a true cloud PBX platform with all the associated and expected flexibility and scalability. You can opt to include as much (or as little) integration as your business requires and this can be altered at any time as your business grows or condenses.
You will only pay for what you need and use. Cloud is 100% flexible. You can have as many extensions as you need and change this whenever you want. This system results in a far more efficient use of your financial resources by being infinitely scalable and accommodating.
You have the ability to customize your PBX so that it fits your business.
The following list, is a full list of features that is available on the Telephone Management system, depending on your needs and business it will determine what extension packages will suit you best.
- Data retention
- Cost reporting and tracking
- Free Inter-branch calls
- Devicer registrations
- Monthly billing options
- Virtual conference rooms
- Global contacts
- Compliant call recording
- Mobile softphone application
- Basic and advanced queue participation
- Call recording
- Advanced agent wallboard
- Agent analytics
- Pause code
- Dialer participation
- Scripting
- Dialing restrictions
- Manager access: Includes: Scheduled Reports, team management, elevated access
- Extension permission management
- Automatic call distribution
- Reception softphone desktop application
- Pin protection and pin dialing
- Budgeting
- Browser phone
- Basic analytics
- Whisper, spy, barge
- Agent browser application
- Agent workspace
- Call dispositioning
- CRM tagging
- Outbound campaign builder
- Real time integration framework (Webhooks)
As a VPNT Customer you have the ability to customize you PBX so that it fits your business
Both Express and Enterprise Extensions has the ability to forward calls and join conference calls
TESTIMONIAL
What People Say About Us
Don’t just take our word for it
Our Google Reviews
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Thank you Jaco for your super fast service, my clients are very happy with your turnaround time
Ettiene van Greunen
November 2, 2022Highly knowledgable group of specialists. If you have any networking questions - let them know to help!
Pieter Piek
November 2, 2022Because its never dissapointed me
Tholakele Ginindza
August 2, 2022 -
Professional fast and friendly service
Hannes Lombaard
August 2, 2019Great service and afterservice
Terence Kuzgun De Haas
August 2, 2019